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1. What you are buying

2. We need information and decisions from you

Every service starts from details only you can give us. Right after you pay, we email you and add a questionnaire for each service to your account. Some services also need decisions, like choosing a layout, approving a logo, or picking colors.

• Work on a service starts when its questionnaire is complete and we have what we asked for (logo, photos, or access).
• Timelines start from that point, not from the day you pay.
• We cannot finish work that depends on something you have not sent or decided yet.
• If we have not heard from you for 30 days, we pause work and email you.

3. Websites are built on WordPress

• Every website we build runs on WordPress, on hosting we provide.
• Our website service is a new website, or a rebuild of your current one. We do not edit, repair, or move sites built on other platforms, like Wix, Squarespace, or Shopify. If you have one, we rebuild it on WordPress. Your current site stays up until the new one launches, and closing your old site and its subscription is up to you.
• Hosting and care plans here cover websites we build.

4. Your accounts, domain, and purchases

• You own your domain. Your domain name is registered in your name, on your account, and you pay its renewals. If you do not have one yet, we send simple steps and help you choose.
• We do not buy for you. We do not buy domains, subscriptions, software, advertising, or other services in your name or on your behalf, and we do not open accounts for you. If a service needs something outside your plan, we tell you first, and you buy it yourself.
• Access, not passwords. When we need access, you add us as a user, manager, or delegate. We never ask for your passwords, and you can remove our access at any time.
• Your accounts stay your responsibility, including their billing and renewals. We are not responsible for downtime or loss caused by a domain or account that lapses, is suspended, or is changed by someone else.
• We only make changes inside your accounts that are needed for the services in your plan.

5. Third-party platforms

Some services run on platforms we do not control, like Google, Facebook, Instagram, and email providers. They set their own rules and timelines. For example, Google may require you to verify your Business Profile yourself by video, postcard, or phone. We are not responsible for a platform's approval, suspension, or changes. Accounts on these platforms are registered to you; we are added as a manager.

6. Payment

• Today's charge is shown on the payment step. After that, the card you save is charged automatically on the same day each month. Payments are processed by Square.
• One-time services are paid in full today, or over 3, 6, or 12 months. Over 3 months costs nothing extra: the price split into 3 equal payments. Over 6 months, the price plus 5% is split into 6 equal payments; over 12 months, the price plus 9% is split into 12 equal payments. Monthly plans are available on $500 or more of one-time services, and 12 months on $1,500 or more. Payments end after the last one.
• For your security and ours, a plan whose first charge would be $500 or more when paying in full, or $750 or more a month, is set up by invoice instead of an instant card charge.
• Prices do not include sales tax. If tax applies, it is added to your charge.

7. Late and missed payments

If a payment fails, Square tries again and emails you a link to pay.

• Late fee: a payment still unpaid 10 days after its due date has a $25 late fee added, once per missed payment.
• After 14 days unpaid, we pause all work on your account.
• After 30 days unpaid, we may take your website offline and stop posting, review requests, email, and other monthly services until your account is caught up.
• Pausing or taking services offline does not cancel what you owe. When you are caught up, we turn things back on.
• Final files and ownership of one-time work move to you only once it is paid in full.

8. Cancelling

• Monthly services (hosting, website care, review help, social posting, email, and marketing) have no long-term commitment. Cancel any time with 30 days' notice; a month already started is not refunded.
• One-time services paid monthly: cancel any time. You pay for the work already done (its price, plus 5% on a 6 month plan or 9% on a 12 month plan), less what you have paid. Work not done yet is cancelled and not charged.
• Websites paid monthly: if your site is already built, the rest of its balance is due when you cancel. If we have not started building, nothing more is due. Without hosting, your site goes offline at the end of the month you paid for.
• Nothing is ever charged for work we have not done.

9. One-time work, changes, and refunds

• Each one-time service includes 2 rounds of changes. A round is one list of changes sent together. More rounds, or changes to work you already approved, are billed at $95 an hour. Anything outside the description is quoted separately. Either way, we tell you the cost first and only start once you approve it.
• Express services (website, logo, business cards) are built from our ready-made designs set up with your branding, and include 1 round of changes instead of 2. An Express website includes the home page plus 2 pages, comes with hosting only, and has no store, booking, or custom features. It goes live within 5 business days of your completed questionnaire. What you paid for an Express website counts toward a Standard Website you order within 6 months. Express work is paid in full or over 3 or 6 months. If we do not have your questionnaire answers within 30 days of payment, we build with what we have, and your round of changes is still yours to use after launch.
• Payments for one-time services are not refundable once work has started.
• If we cannot deliver a service at all, we refund what you paid for that service.
• Who we work with: we may decline to work with any business, or stop working with one, at our discretion. For example, we do not take on work that is illegal, adult content, cannabis or CBD, tobacco, smoking, or vaping products, or alcohol. If we decline before work starts, we refund everything you paid, less any payment processing fees we cannot get back. If we stop after work has started, you pay only for work already done, and we refund anything you paid beyond that, less those processing fees.

10. Your content and our work

• You confirm you have the right to use everything you send us, like photos, logos, and text.
• Your domain name, your content, and accounts registered to you are always yours.
• Sites we host stay on our hosting while you have a hosting plan. Once your website is paid in full, it is yours, and we hand over a copy if you move to another host.
• We may show finished work in our portfolio unless you ask us not to in writing.

11. No guaranteed results

We do our best work, but we cannot guarantee rankings, traffic, reviews, followers, leads, or sales. Results depend on many things outside our control.

12. How we talk

We send updates, questionnaires, and decisions to your account and your email. Please keep your email address current and check your account for requests.

13. Everything else

Our Terms of Service apply to everything here, including limits on liability and North Carolina law. If this agreement and the Terms disagree, this agreement wins for these services.